Great mechanics
I have been going here since they opened. Tim and Hunter are just great. They are both really just great mechanics. As well as very good and honest people. They have been so helpful keeping my vehicles on the road. They are super and you can know that it is done right. It's hard to find a shop like this! Most garages will take advantage of you unfortunately. But Franklin Auto is a place where you can put your mind at ease. I can't say enough good things about both of these people and the business they run.
Amazing auto repair service
i just experienced the amazing service first hand at Franklin Automotive. My personal truck wiring issue was hard to trace down even after exhausting youtube and forums. Eventually had to have it towed to the TOP GUNS for help. Tim and group traced the faulty wiring issue which was an aftermarket MSD Coil pack harness for all left bank cylinders 1 3 5 and 7. Helping me with this super rouge wiring problem gave me enough info to continue on with a plan of action for replacement and get me back on the road. Thanks again for the knowledge guys.
Professional and honest
My wife's car was not starting as if the battery was dead - although we had just put in a new battery. I took it to Franklin Auto and Tim popped the hood and noticed right away that whoever put the new battery in didn't properly connect it. He fixed it within 2 minutes I was on my way! I thought it was the alternator and expressed that to Tim, but thanks to his honesty I was able to drive away without going out of pocket. I highly recommend Franklin Auto for all of your car needs! They are professional and honest people!
Trustworthy
Tim was amazing and honest. I went in thinking I needed a front cover replacement that the Toyota dealer diagnosed (Approx $2,500), but he found that I needed a less intense fix that only cost $500. Highly trustworthy and all around great experience. I'll never go to the Toyota dealership again.
Knowledgeable and good prices
Tim and team always supportive knowledgeable and good prices. Have always recommended since 1st used several years ago.
Honest, competent and fair
Franklin Automotive was recommended to me. I expected that I needed brake pads due to their age. Instead, I was notified they are well within their service life and they did not need to be replaced. The service I did need was done promptly for a reasonable charge. Honest, competent and fair - this is where all of my vehicles will go for service.
Best of the best
This is one of the best customer service experiences I've ever encountered. From beginning to end. This place is just amazing for automotive care. It's classic, almost from another era. My plea to them is please don't change and anyone considering using this business all I can say is you will not be disappointed. That's my take anyway. Bottom line, it's the best of the best.
Highly recommend
Our experience with Franklin Automotive was excellent. We went there in order to diagnose a noise at high speeds which turned out to be due to uneven tire wear. The owner was friendly, knowledgeable and extremely honest. He didn’t try to sell us on anything we didn’t need and was very generous with his time. Great experience! Highly recommend!